The «» query returned 1 matches.

Sorted by relevancedate

  1. Design thinking

    ... Design thinking helped Bank of America to attract 2.5 m new customers in the course of a year. “You need open-minded people who can honestly talk about their feelings, observe and inspire others to take part in a discussion,” says Oliver Kempkens. “Those who talk thoughtlessly won't be helpful.” The next four stages focus on finding a solution. At first, the team analyses feedback received from the customers at the previous stage. The participants should demonstrate their analytical ...

Content issue